More customer service woes...

I ordered Zuill Bailey's Brahms CD and much to my surprise received 43 CDs. The company claimed I had ordered 90 CDs. I wondered why there was such a big box for 1 CD when I received it. Since then, I have been trying to return the extra CDs. I haven't been successful. At the rate they are going they may never get the CDs back.
the email thread is from the latest date (today) going back in time.....


Response
---------------------------------------------------------------
Thank you for contacting customerservice@concordmusicgroup.com,

Please do not reply to this automated notification. We prioritize our e-mail by the order in which it was received, so there is no need to send multiple messages regarding the same issue. We typically respond to messages within one (1) business day, excluding holidays, but we may take longer due to the high increase of traffic.

Again, thank you for contacting customerservice@concordmusicgroup.com. We appreciate your business.


Regards,

Concord Music Group
Customer Support

www.concordmusicgroup.com
Discussion Thread
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Customer (Sent:Wed 3/30/11 8:56 AMTo: customerservice@concordmusicgroup.com







any update?

From:
To: customerservice@concordmusicgroup.com
Date: Tue, 29 Mar 2011 09:40:17 -0700




UPS did not contact me and managed to come 3 days in a row when I was
out of town. They have not picked up the CDs and have left a tag saying
that they will not come again because they tried 3 times.

Had they contacted me in advance I would have arranged for a time for them to come when I was at home.

Can you arrange for pick up again

I assume they have a shipping label? I don't know where to send the box.

Also I am only home until so it needs to get picked up soon if you want the CDs back.

Thank you,


> From: customerservice@concordmusicgroup.com
> To:
> Date: Tue, 22 Mar 2011 14:31:15 -0500
> Subject: Your order with concordmusic.com [Incident: 110319-000279]
>
>
> Recently you requested personal assistance from our on-line support
> center. Below is a summary of your request and our response.
>
> If this issue is not resolved to your satisfaction, you may reopen it
> within the next 7 days.
>
> Thank you for allowing us to be of service to you.
>
> Subject
> ---------------------------------------------------------------
> Your order with concordmusic.com
>
>
> Discussion Thread
> ---------------------------------------------------------------
> Response (Jennifer) - 03/22/2011 02:31 PM
> Thank you for contacting Concord Music Group!
>
>
We have issued a call tag for pick on your duplicate items. UPS will be
contacting you for a date and time of pick up of the merchandise.
>
> Please contact us if you have any questions.
>
> Best regards,
>
> Concord Music Group
> Customer Support
> www.concordmusicgroup.com
>
> Customer - 03/21/2011 11:13 AM
>
Please deal with this soon if you want the CDs shipped back to you = I
am about to leave for xx days trip and if I can't send the CDs back to
you soon you will not get them back until ..
...
>
>
> Response (Nichole M) - 03/21/2011 08:29 AM
> Thank you for contacting Concord Music Group!
>
> We have forwarded your request to the correct department to be reviewed. We apologize for any inconvenience.
>
> Please contact us if you have any questions.
>
> Best regards,
>
> Concord Music Group
> Customer Support
> www.concordmusicgroup.com
>
> Auto-Response - 03/19/2011 06:41 PM
> Thank you for contacting customerservice@concordmusicgroup.com,
>
>
Please do not reply to this automated notification. We prioritize our
e-mail by the order in which it was received, so there is no need to
send multiple messages regarding the same issue. We typically respond
to messages within one (1) business day, excluding holidays, but we may
take longer due to the high increase of traffic.
>
> Again, thank you for contacting customerservice@concordmusicgroup.com. We appreciate your business.
>
>
> Regards,
>
> Concord Music Group
> Customer Support
>
> www.concordmusicgroup.com
>
>
> Customer - 03/19/2011 06:41 PM
> I ordered 1 CD and you mistakenly thought I had ordered 90 and shipped me 43 CDs
>
I called to get this straightened out and talked to someone named
Jenny. She told me that she would ship a UPS return shipper so that I
could return the 42 CDs that I did not order. She said it would take a
day or two. She canceled the rest of the order so you wouldn't ship me
more CDs (below)
>
> It is now 5 days and I haven't seen
the shipper label. I would like to return the CDs I didn't order. I
don't think I should have to pay for shipping when it was your mistake
to send all of the extra CDs.
>
> Please let me know when and how you will send me a return shipping label.