Wednesday, February 9, 2011
the mozy nightmare continues...
I am sitting in customer service purgatory. the restore nightmare continues. For some reason it is impossible for Mozy to burn a DVD to replace the defective one...which turned out to be a duplicate of another disk. I now have no idea what files have been restored. I spent hours manually pulling together all of my data but now I have no idea what files are missing. There doesn't appear to be a tool that can tell me what files I don't have so that I can just request those files. I asked for a replacement set of DVDs even though I'll have to go through that awful manual process again but apparently after requesting it multiple times all I get is an email every 3 days saying that they would like to close my case. And I got an email saying that the price for the service is going to increase. It's getting so ridiculous that it's almost funny.
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1 comments:
So sorry about all your computer problems! And I am sitting here, thinking the same thing will happen to me soon, minus the backups, because my computer is acting cranky. I have fair warning. I need to buy a backup hard drive and a new computer. But, I also had to take my cello in for some crack repairs. Hoping the computer holds on a little longer, I chose to repair the cello. Good luck with resolving your nightmare.
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